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Complaints Process

If you have a concern or complaint about a product or service provided by Alphera Financial Services New Zealand, you should in the first instance contact the person who sold the product or provided the service.

If you don't think a satisfactory outcome has been achieved, contact Alphera Financial Service’s Customer Support.

09 573 2535,, PO Box 9510 Newmarket Auckland 1150

If you're not satisfied with the response you receive from Alphera Financial Services, or if we're unable to resolve the matter, either party may refer the dispute to the Financial Services Complaints Limited. Contact details of the dispute resolution scheme are:

Phone 0800 347 257, Website, Business Address PO Box 5967, Wellington 6145

Any questions?

You can find the answers in the FAQ. And all technical terms are explained in our glossary.

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Forms and Material

Want to get underway with getting that car of your dreams? Download the forms here or get in contact with your local Alphera dealership.

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Our team will be happy to answer your questions. And we are always open to suggestions and ideas.

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